Atlas Subtitler

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Ref-No
Date added Description
ST0
2017-12-02

If Atlas Subtitler doesn't start up after you made an update you can either try again the next day (the Atlas server will be requeried) or do the following:

1. Open a Windows Explorer window and enter this in the address field: %appdata%\Atlas Informatik\Atlas Subtitler
2. Delete the file TempBuffer.tmp

ST1
08/26/17

If Atlas Subtitler 3.0 or 3.1 Setup crashes at the end of the setup process do the following:

1. Go to the control panel 'Programs and Features', press [F5] and uninstall it, if it is in the list
2. Download the latest setup and run it

ST2
03/15/18

Timeout at queries from Podnapsi: The server of Podnapisi.net seems to have been equipped with IP locks a few weeks before this day. This means that the server determines the origin of the IP, and locks out certain locations. The effect is that you get a timeout message after a long time. The solution is to use a VPN solution like CyberGhost, ZenMate, Tor aso. So it's not the fault of Atlas Subtitler nor is it a change in the interface of Podnapisi. Personally, I find it very unfortunate that the net neutrality is increasingly being diminished by such actions.

ST3
04/05/20 Currently, the OpenSubtitles server requires a login for subtitle requests. Without login you get the cryptic error message "response contains struct value with missing non-optional member: token". You can solve this by registering on opensubtitles.org and entering the name/password in the subtitler in the menu under Settings->Login Parameters…. Starting with Subtitler version 3.5 this is detected and replaced by a user friendly feedback.
ST4
04/15/21

If you get an exception like "745; 155; 804; 692 is not a valid value for Int32." after switching the format in the 'Region' control panel of Windows you can make a backup of the file 'user.config' in the folder "%appdata%\..\Local\Atlas_Informatik\Atlas_Subtitler.exe_StrongName_nztxojug3kiv4lgdv4fcn2dn3bmharn2\3.5.0.0" or similar, open it with a text editor, search for all "Bounds" and replace in the respective passage "<value>" to "</value>" all ';' by ',' or vice versa. This bug is corrected in Subtitler Versions 3.6 and above.

ST5
05/25/21 Especially for Atlas Subtitler Setup 3.5: Windows warns that this exe could be dangerous. Due to an incredible delay of over 4 months by the previous issuer of our software certificate, the certificate of Subtitler V3.5 could not be renewed in time. We had to change the company. To reassure you: There is nothing wrong with this setup, no virus, no attack by hackers. You can just ignore the warning from Windows. In the meantime this version has been replaced by V3.6 anyway.
ST6
05/08/22

Problems with uninstalling in Windows 10: See general support case AS3

ST7
05/27/22

If Atlas Subtitler doesn't appear after the installation or you get a message from Microsoft Defender that pretends it contained a virus, this is a so called "False Positive". We have seen this more and more since Windows 10 and up, and also got it from totally harmless products of other vendors too. Seems Microsoft has some work to do and needs to improve their virus scanner. What you can do about it read here (AS2).


More problem solving answers can be found in the general support area
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